FeelSafe Wireless FAQs

What is FeelSafe Wireless?
How much do I have to pay to sign up for FeelSafe Wireless?
How do I apply for FeelSafe Wireless?
Will my FeelSafe Wireless phone work when I’m traveling?
What states qualify for the FeelSafe Wireless program?
How do I know if I am eligible to sign up for FeelSafe Wireless Service?
What qualifies as Proof of Participation if I am enrolled in a program?
What qualifies as Income Proof of Participation if my total household income meets the guidelines in my state?
Do all Senior Citizens Automatically Qualify?
I’m currently receiving Medicare, does that mean I qualify?
Is Supplemental Social Security the same as Social Security?
How do I obtain proof of Supplemental Social Security so that I can enroll in the Lifeline Program?
How long will my phone service stay active with FeelSafe Wireless?
When will I receive my minutes each month?
What should I do if I did not receive my minutes for the month?
How do I activate my free phone?
How do I keep my service after my one year period ends?
What should I do if I lose my phone?
What should I do if my phone breaks?
What should I do if I need more minutes?
Can I use the internet and picture messaging with my phone?
Why did I receive a different phone than what was pictured on the FeelSafe Wireless website or poster?
Can I use an iPhone, Blackberry or Android phone with FeelSafe Wireless Service to make and receive phone calls?

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What is FeelSafe Wireless?
FeelSafe Wireless is a Lifeline Assistance wireless service that is brought to you by Airvoice Wireless. FeelSafe Wireless offers eligible customers a FREE phone and 250 minutes every month. Our GSM service works on the most reliable GSM Network. The service coverage is nationwide, has no roaming fees and includes long distance calling. Lifeline Assistance is supported by the Universal Service Fund. Lifeline assistance is only available for one phone line per household.
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How much do I have to pay to sign up for FeelSafe Wireless?
Nothing! FeelSafe Wireless is FREE to customers that are eligible. If you qualify, you will receive a FREE wireless handset and 250 FREE minutes every month.
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How do I apply for FeelSafe Wireless?
You can apply online or call 1-877-247-7799 and a representative will assist you with the application process.
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Will my FeelSafe Wireless phone work when I’m traveling?
FeelSafe Wireless offers nationwide GSM coverage at no extra cost. Our service works in the U.S., Puerto Rico and the U.S. Virgin Islands. Please visit www.FeelSafeWireless.com to view the coverage map.
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What states qualify for the FeelSafe Wireless program?
FeelSafe Wireless is available to eligible customers that live in Kentucky, Michigan and Wisconsin. We are in the process of adding additional states, so if your state is not on this list please check back in the near future.
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How do I know if I am eligible to sign up for FeelSafe Wireless Service?
To sign up for FeelSafe Wireless service, you may qualify if you participate in one of the following programs: Food Stamps, Medicaid, Federal Public Housing Assistance- Section 8, National School Free Lunch Program, Bureau of Indian Affairs Programs, Supplemental Social Security- SSI, Temporary Assistance to Needy Families- TANF, Low Income Home Energy Assistance Program- LIHEAP. At the time of sign up, you will need to show proof of participation in the government assisted program you are enrolled in.The programs may vary depending on state. You may also qualify if your total household income meets the government guidelines in your state.
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What qualifies as Proof of Participation if I am enrolled in a program?

-Your Benefit ID card or other program document

-An eligibility letter from an authorized agency

-A benefits statement for the current year or prior year

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What qualifies as Income Proof of Participation if my total household income meets the guidelines in my state?

-Prior year’s State or Federal Income Tax Return

 -Federal Letter of participation in General Assistance

-Income Statement from employer

-Divorce decree or child support document containing income

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Do all Senior Citizens Automatically Qualify?
No, Lifeline is not based on Age. You must participate in one of the qualifying programs or meet the income guidelines to be eligible.
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I’m currently receiving Medicare, Does that mean I qualify?
No. Medicare is not a program that qualifies for the Lifeline Program.
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Is Supplemental Social Security the same as Social Security?
No. Supplemental Social Security is a Federal Income Supplement program that is funded by general tax revenues. It is designed to help people with little or no income, and people who are aged, blind or disabled. Regular Social Security is funded by Social Security taxes.
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How do I obtain proof of Supplemental Social Security so that I can enroll in the Lifeline Program?
You should receive a Social Security Statement of Benefits in the mail every year. If you need an additional copy you can contact your local Social Security office for assistance.
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How long will my phone service stay active with FeelSafe Wireless?
After signing your FeelSafe Wireless application, you are confirming that you qualify for FeelSafe Wireless service based on government program participation or income eligibility. You are also confirming that you are the head of the household and that your household receives only one lifeline discount (wire line or wireless).

1. You will need to make at least one call every 60 days to continue receiving your free minutes each month.

2. Please remember to inform FeelSafe Wireless immediately upon learning that you no longer qualify for FeelSafe Wireless, and we will discontinue your FeelSafe Wireless service. At that time, we can switch you to a standard Airvoice Wireless plan that works for you.

3. We will contact you annually to verify that you still qualify for FeelSafe Wireless. If during this process you do not respond by the response date, or we learn that you no longer qualify we will discontinue your FeelSafe Wireless Service.
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When will I receive my minutes each month?
Once your phone is activated you will receive your first 250 FREE minutes. On the same anniversary day of each month you will receive your new 250 FREE minutes. FeelSafe Wireless strongly suggests you make at least one call every 30 days to ensure your service remains active.
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What should I do if I did not receive my minutes for the month?
You will need to call customer service at 1-877-247-7799 and a representative will assist you with receiving your minutes.
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How do I activate my free phone?
You can activate your FREE phone by calling customer service at 1-877-247-7799.
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How do I keep my service after my one year period ends?
You will need to certify that you still qualify for a government assisted program or certify that your total household income is at or below the guidelines in your state. You will receive a reminder from FeelSafe Wireless before your anniversary date. Make sure you send the signed certification back to us before your anniversary date to avoid service interruption. You can either re-certify by visiting www.FeelSafeWireless.com and selecting ANNUAL CERTIFICATION or you can sign and mail the reminder letter you received in the mail.
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What should I do if I lose my phone?
If you are unable to find your phone, you will need to contact customer service at 1-877-247-7799 to suspend your service. Once your service is suspended, no one can use your remaining airtime. We can help you get a replacement phone & SIM card. We will transfer any remaining airtime from your account to your replacement phone.
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What should I do if my phone breaks?
If you experience an equipment malfunction, contact customer service at 1-877-247-7799 and we will help you get a replacement phone.
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What should I do if I need more minutes?
You can purchase a $10 or $20 FeelSafe Wireless Refill card by visiting FeelSafeWireless.com and selecting BUY AIRTIME.
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Can I use the internet and picture messaging with my phone?
Yes. In order to use these features, you will need to purchase a $10 or $20 FeelSafe Wireless Refill Card. You will also need a data compatible phone that has the appropriate configurations stored. If you are unsure if your phone is data compatible, you can contact customer service at 1-877-247-7799.
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Why did I receive a different phone than what was pictured on the FeelSafe Wireless website or poster?
FeelSafe Wireless phones are dependent on availability, and models shipped may vary. Free FeelSafe Wireless phones cannot be traded for another model.
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Can I use an iPhone, Blackberry or Android phone with FeelSafe Wireless Service to make and receive phone calls?
Yes. If the handset is an unlocked 850/1900 mhz GSM phone, it will work with FeelSafe Wireless Service.
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